REFUND POLICY
At BakedsBags.shop, your satisfaction is our priority. We stand behind the quality of our products and strive to ensure every purchase meets your expectations. If you are not completely satisfied with your order, please review our refund policy below.
1. Eligibility for Refunds
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To be eligible for a refund, you must contact us within 14 days of receiving your order.
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The item must be unused, in its original packaging, and in the same condition you received it.
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Proof of purchase (order confirmation or receipt) is required.
2. Non-Refundable Items
We do not offer refunds on:
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Customized or personalized items
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Discounted or clearance items
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Gift cards or promotional codes
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Items damaged due to misuse or improper care
3. Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund at no extra cost.
4. Refund Process
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping fees are non-refundable unless the return is due to our error.
5. Return Shipping
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Customers are responsible for return shipping costs unless the product was sent in error or arrived damaged.
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We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Contact Us
For any refund or return inquiries, please email our support team at:
📧 support@bakedsbags.shop